My Account
Register Login
AU$ AU Dollar € Euro HKD$ Hong Kong Dollar NZ$ NZ Dollar £ Pound Sterling ₽ RUB Russian Ruble
Languages

    • Your shopping cart is empty!

Frequently asked questions (FAQ)

Home » FAQ »

Common FAQ

1. Is shipping really free? Which countries does Pickone ship to?

Standard: Orders over $40 are shipped with Registered airmail for free and with a tracking number.

Expedited: Express shipping if you need the order urgent, you can pay the express fee for your order. Please Contact Us for Expedited Shipment.

2. What is Pickone’s satisfaction guarantee?

Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!

 

All items are covered by a 5 day dead on arrival warranty. Most items are covered by a 30 day free defective replacement warranty and 150 day repair warranty. For complete details please click here.

3. How are customs and taxes issues handled?

Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. Items shipped from our warehouse and other international warehouses are not subject to export taxes.

4. How to trace my package status information?

We are encouraged to use the specific tracking link below according to your shipping method to trace your package status before contacting us.

http://www.17track.net/en/

http://www.hongkongpost.hk/en/mail_tracking/index.html
 

5. When will I receive my order?

Your order goes through several steps before reaching your door.  Here are those steps:
 
Step 1            Confirm payment            0-3 business days
Step 2            Processing order            1-3 business days        Printing Item may takes longer to process
Step 3            Package order                 1-2 business days
Step 4            Shipping                           Airmail             7-14 business days
                                                                  Expedited        3-4 business days

6. What is the RMA & returns procedure?

Please do not discard the mailing envelope and product packaging. Pictures of the proceeding items are needed when contacting us. Know more detail about Pickone's return policy from here